Hermoza Swim & Resort Wear Return Policy

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Returns

RETURN & EXCHANGE POLICY

Need to return or exchange an item? We’ve got you covered! Simply complete our online form for domestic orders, available HERE.

For international orders please complete our online form for domestic orders, available HERE.

Exchanges:

Enjoy free shipping on all exchanges within the USA - whether you’re swapping for a different size or selecting something new. Start your return or exchange quickly and easily via our return portal, accessible HERE. Once you request an exchange, your order becomes final sale.

RETURN FOR REFUND

For purchases made with discount codes or promotional offers of 25% off or more, these items are final sale for refunds but remain eligible for exchange or store credit.

For purchases made with discount codes below 25%, items are eligible for a full refund, exchange, or store credit. Note that an $8 flat-rate fee will be deducted from your refund for all US orders.

Additionally, marked final sale items cannot be refunded but may still be exchanged or returned for store credit to ensure you find something you love.

If you have any questions about your order or this policy, please don’t hesitate to reach out to our customer service team—we’re here to assist you!

TO ENSURE A SMOOTH RETURN PROCESS

• Merchandise must be unworn, unaltered, and unwashed.
• Hygiene stickers must remain intact and not removed.
• All tags must be attached and items should be returned in their original packaging.
• Shipping and handling charges are non-refundable.
• Hermoza reserves the right to monitor account activity and may refuse transactions, assess fees, or close accounts based on order or return patterns.

REFUND PROCESSING HANDLING FEE

Returns for refund incur a label charge which is processed at the time of return. Refunds will be issued to the original form of payment. Returns can be initiated HERE.

RETURN DEADLINES

To receive a full refund, merchandise must be sent (or postmarked) within 14 days of the date the item is received by the customer.

PROCESSING TIMES

Once your return is received, it may take up to 10 business days for processing. Refunds will appear in your account after processing is complete.

For questions or assistance, please contact us at customerservice@thehermoza.com. We’re happy to help!